Privacy Policy

GENERAL

Certainty facilitates the storage and retrieval of important documents and information. As such, personal information will be required from you if you wish to store information on our Website or retrieve it.

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to our Website, download it, or are merely visiting our Website. However, please note that we are not responsible for any use of your personal information you provide to third party websites that may be accessed via this website. You will therefore need to review the privacy policy of any third party websites that you use.

We will not collect any information from you except that necessary for the provision of services to you. Data Certainty is registered with the UK Government’s Information Commissioner’s Office. Our registered number is Z1035573. This is your assurance that we always treat in the strictest confidence any information provided to us.

COLLECTION OF PERSONAL INFORMATION

When you use this website you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information you will need to consent to our using it in the manner described in this policy. We will only collect information from you that is necessary for the provision of the services to you. You may withdraw your consent at any time by emailing us at customerservice@certainty.co.uk We will return or destroy your personal information within 5 days of receipt of your withdrawal of consent. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

SOLICITORS OR OTHER INTERMEDIARIES

If you are acting as an intermediary by submitting someone else's personal information, Data Protection law requires that you must ensure that you have obtained their express consent to upload such personal information onto this website for the purposes set out in this Privacy Policy and you must confirm with Certainty that such consent has been obtained from each individual by clicking the confirmation box when you upload their personal information. You must also ensure that their consent is capable of being withdrawn at any time without difficulty and that the details of anyone who wishes to unsubscribe are passed onto us within 5 working days so that we can remove their information from our databases. We will also operate an 'unsubscribe' service at customerservice@certainty.co.uk.

USE OF PERSONAL INFORMATION

We may use your information to process your service requests, providing you or your client(s) with password access, personalise your visit to our Website and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you e-mail customerservice@certainty.co.uk or alternatively when we send you an e-mail, you can use the opt-out link provided.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order for Certainty to administer any accounts, products and services provided to you by Certainty. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection to comply with anti-money laundering requirements and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the Act). For the purpose of the Act, the data controller is Certainty Limited, The Chapel, Chapel Lane, Warwickshire, B94 6EU.

RIGHT TO ACCESS YOUR PERSONAL INFORMATION

The Act gives you the right to access information held about you. You can obtain access to your personal information held by us by sending a cheque for £10 (to cover administration costs for collating this information), made payable to “Data Certainty Limited", to: Data Protection Officer, Data Certainty Limited, 1 Colmore Square, Birmingham, B4 6AA.

COOKIES

We may create and access cookies (a piece of information which is stored on your computer and allows us to identify if you have visited the site before) on your PC. The use of cookies on the Website is limited to Certainty’s own monitoring of our customers’ use of the Website to improve services and functionality. Third party advertisers may also create and access cookies, which will be subject to their privacy policies - we accept no responsibility or liability for the use of such third parties' cookies. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

SECURITY

All account information is password protected. Where appropriate we use industry standard SSL-encryption to protect data transmission. All security on our websites is treated seriously and reviewed by our security & abuse team on a regular basis. We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.

At Certainty we take security very seriously and make purchasing our services online as safe as shopping at any other store. Your browser will go into secure mode before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 256 bit encryption and therefore keeps your details as safe as possible at all times. We only accept payments which are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. No credit or debit card details are stored on our servers once your initial payment has been processed. They are stored securely with Protx (http://www.protx.com/security.asp). Once on their systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so. If you have any further concerns about security, please email our Customer Service team at customerservice@certainty.co.uk

POLICY CHANGES

We reserve the right to amend this policy at any time. Any changes will be posted on our Website. They will take effect after 5 working days or sooner where required by law. You are advised to check our website regularly to view our most recent privacy policy.